Return & Refund Policy – 84line

1. Return Policy

We accept returns for all non-final sale items within 30 days of delivery.

To be eligible for a return:

1. Items must be unused, unworn, and in original condition
2. All tags must be attached
3. Items must be free from makeup, perfume, deodorant, hair, stains, or damage

Any items that do not meet these conditions will be rejected and returned at the customer’s expense.

2. Non-Returnable Items

The following items are not eligible for return:

1. Final Sale items
2. Items with removed security tags / ribbons
3. Items showing signs of wear or damage

3. Return Reasons Not Accepted

We may decline return requests under the following circumstances:

1. Change of mind
2. Request for alterations
3. Incorrect information provided by customer
4. Damage caused by misuse or mishandling
5. Orders fulfilled exactly as placed

4. How to Start a Return

To request a return, please contact us via email:

📧 [email protected]

Please include the following details in your email:

1. Your order number
2. The item(s) you wish to return
3. The reason for return
4. Photo(s) (if the item is faulty or damaged)
5. Our support team will review your request and provide further instructions, including a return address or return label (if applicable).

5. Return Shipping

U.S. Orders

1. A prepaid return label may be provided after approval
2. Return shipping fee may be deducted from refund (if applicable)

International Orders

1. Return shipping is the responsibility of the customer
2. Please include your order details inside the package

Return Address:

84VOLT LTD

71-75 Shelton Street, Covent Garden

London, WC2H 9JQ

United Kingdom

6. Refunds

Once your return is received and inspected:

1. Inspection takes 3–5 business days
2. Refunds are issued within 5–7 business days after approval
3. Refunds are processed to your original payment method

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

1. Contact us within 14 days of delivery
2. Email: [email protected]

We will resolve the issue with a replacement or refund.

8. Returned to Sender / Undeliverable Orders

If your order is returned due to:

1. Incorrect address
2. Failed delivery attempts
3. Unpaid customs duties

Please contact us at [email protected]

Orders may be processed as store credit depending on the situation.

9. Important Notes

1. Returns from different orders cannot be combined
2. We are not responsible for items not purchased from 84line
3. We cannot guarantee recovery of incorrectly returned items